FREQUENTLY ASKED QUESTIONS
QUESTION: Why should I use The Robert Reports?
ANSWER: Information is power and it can put YOU in greater control of YOUR sale.
1) Payoff information is available for ALL Lenders listed, often with dealer-specific phone numbers not available to the public. These listings can save you from wasting time calling general Customer Service lines.
2) The Robert Reports gives you tools that can help you assist your customers in making QUICKER DECISIONS.
When you’re trying to close a deal and your customer wants to check with their Bank or Credit Union first, you can QUICKLY access vital decision-making information, despite nights or weekends when most institutions are closed.
3) Sub-Prime Lenders can sometimes assist in finding money for those “difficult” situations and The Robert Reports keeps you up to date on these contacts and their payoff information.
4) Not all customers qualify for manufacturer financing. The Credit Union Eligibility information we provide can assist you in sourcing a whole array of additional qualified lenders for your customers.
Remember, if you can find them a lower rate, they can buy more car, and that puts more on YOUR bottom line.
QUESTION: Is the information in The Robert Reports accurate?
ANSWER: The Robert Reports has over 40 years experience and a full-time support team of experienced research professionals who know how to dig in and obtain the latest information, freeing you up to be more productive.
We STRIVE for accuracy on ALL of our information, as this is our ONLY business. Every Lender is contacted EACH month to determine ALL the latest information. Other useful financing information tools that are included are also updated on a regular basis.
QUESTION: Can’t I just look up auto loan rate information online?
ANSWER: Of course you can, BUT we can also tell you that about HALF of them will list only their “lowest” available rate (with NO further detail), have outdated information, or no rate information at all — and that is if they even HAVE a website.
In addition, many Lenders from different regions have VERY similar or even identical names The Robert Reports, as a national publication, assists you in finding the CORRECT lender for YOUR region.
QUESTION: Don’t I already have these rates?
ANSWER: You might already be receiving indirect wholesale sheets for a selection of Lenders, however, The Robert Reports has a COMPREHENSIVE list of Bank AND Credit Union consumer loan information that can be shown to your customers.
This can make you look like a hero when you provide them with YOUR lower, indirect rates!
QUESTION: I’m familiar with The Robert Reports that comes in the mail. Is The Robert Reports Digital Edition the same thing?
ANSWER: While all the core information is identical, The Robert Reports Digital Edition contains much more important data that can’t be included in the paper version due to its online, interactive capability.
Extensive hyperlinks throughout every section give you direct interactive access to information about:
– Prime & Sub-Prime Lenders
– Credit Union Eligibility
– Manufacturer Original Warranties
– Insurance discount information such as LoJack and alarms that you may be selling
– State Motor Vehicle Departments section on missing forms you may need
– Credit Bureaus mailing addresses, and much more.
Remember that when you subscribe to our paper version, you can also receive our exceptionally easy-to-use Digital Edition. With a subscription to The Robert Reports, you can have BOTH!
QUESTION: The lender I’m looking for isn’t appearing in the book or is in another region, can you help me with this?
ANSWER: Of course we can!
The Robert Reports provides the most EXTENSIVE listing of region-selected Lenders available. This includes the legacy information of who the Bank/Credit Union used to be, what merger/purchase occurred, and also helps you determine where a vehicle title now resides.
Our Customer Support team will happily assist you in providing the information you need should you be unable to find it. In fact, call us if the Lender you are looking for is located in a different region that we service. We’ll try to help you find them!
The Robert Reports consistently saves YOU from wasting time wandering the Internet.
Let US do the research, while YOU make money!
When the customer feels that they have adequately explored their alternatives, it’s easier for them to make an on-the-spot decision.
The Robert Reports can help you help them and you can get the deal DONE!
For inquiries regarding our services, please contact us at 800-44-TERMS or email us at [email protected]